Business moves at a fast pace these days. That means that if you have issues with your technology, or you need to get moving on an important tech-related business initiative, you don’t have time to wait.

The trouble is your in-house tech teams are often busy and have a backlog of tasks that they’re working through. You may not have time to wait, but you don’t have a choice.

That’s where MTS’ co-managed IT services come in.

With a co-managed service agreement, you’ll work closely with our experts to help you deal with your company’s backlog of tech projects. We become your technology partner, helping you take care of the day-to-day, as well as bigger projects, to help your business thrive.

From closing those tickets to working on long-term strategic projects, MTS brings the experience, expertise, knowledge, and resources to see it all through end-to-end.

How can co-managed IT services help your business?

• By reducing the expenses that come with hiring more staff. When you partner with MTS, you get access to our highly skilled and experienced team of senior engineers and technicians, as well as  other strategic resources.
• By giving you the exact level of service that you need, like IT helpdesk, network and infrastructure support, and cybersecurity.
• By helping you complete strategic – and everyday – projects that need to get done so your business can grow.

What are the benefits of co-managed services from Manhattan Tech Support?

• Reduced strain on your internal IT team.
• Faster resolution of technical issues.
• Decreased downtime in case of cyberattack.
• Better coverage and security monitoring.
• Increased in-house knowledge from a team of technology experts who understand your industry, your technology, and how to use both to reach your business goals.

What a co-managed service agreement can look like with MTS

We work closely with you to determine your needs and how we can help support your internal tech teams.

We can help with a variety of services, including:

Helpdesk services

Your internal team may not have time to help when your system acts up, but that doesn’t mean you have time to wait. MSPs like MTS can take over your helpdesk and make sure your tech is running when you need it. We’re on the job 24/7 so that your business never stops running. We offer helpdesk services at levels 1, 2, and 3.

It’s easy to work with us, too. Contact us via email, chat, or phone whenever there’s a problem.

Strategy and planning

When your technical staff is busy, picking their brains about new and upcoming technology is hard. MSPs can help with strategy and planning to help you understand what the newest and best technology is for your industry. And, we help you choose the best tech for your particular business to ensure you’re in a position to outpace your competition through technology.

Our experts are always learning what tech is on the rise and what’s on the way out, to help you make more informed decisions that grow your business.

Proactive network monitoring

If you’re waiting until someone breaches your system to react to a hacking attempt, you’re doing it wrong. The best approach is to always be watching for suspicious activities, that way you can stop trouble before it starts.

MSPs like MTS provide comprehensive network monitoring to watch for any activity on your network that shouldn’t be there and stop it from shutting your business down. You get the peace of mind that comes with 24/7 coverage, without overburdening your in-house team.

Managed website services

Don’t put off getting your website up and running because your internal tech staff is busy. A good website does more than just look pretty. It gets you noticed, demonstrates your authority, and makes it easy for potential customers to contact you. We can help you build a dynamic, mobile responsive website that showcases your skills and knowledge to the world and makes you money.

Telephone, VoIP, and communications infrastructure

Even in the digital age, you still need a phone that works. We work closely with you to understand your needs and help you implement a system that works for your business. Whether it’s a standard, wired telephone system, a voice over internet protocol (VoIP) setup that lets you make phone calls over the internet, or a hybrid system, we can help.

Managed security services provider

Security isn’t a simple task and making sure your business is protected can be just as complex. Kaytuso, our managed security services provider (MSSP), works closely with you to keep your business safe from attacks. We don’t just sit back and wait for something to happen, either. You get proactive security monitoring that ensures no one hacks into your systems.

We take a complete approach to make sure that not only are your systems secure but that your business has the training and tools in place to ensure maximum protection. This includes:

• Training and education – Humans are the single weakest link in your cybersecurity chain. We’re distracted, busy, and prone to clicking the wrong links. Our security experts work with your staff to teach them security best practices. We take a hands-on approach that includes phishing drills, so employees learn first-hand how to handle threats.
• Identity and access management – With identity and access management, your staff can use the parts of your system that they need to complete their jobs, but that’s it. If a hacker gets in, the damage they can do is limited.
• Disaster recovery – If something does happen, whether it’s a data breach or a natural disaster that brings your systems down, having a good disaster recovery plan can be the thing that saves your business. Making regular backups and keeping them in secure locations can limit the amount of damage to your systems and reduce costly downtime.

Digital transformation

Getting ahead in business means embracing the future. Digital transformation services allow you to get, and implement, business solutions that are tailored to the 21^st century. We can help you migrate your business to the cloud, build and implement new technology specifically designed for your business, and help you take advantage of the data you already have using a business intelligence system –  a combination of data mining, analytics, and data tools that help you understand what’s going on in your business so you can make more informed decisions.

We can take over the strategic projects you need to grow your business

Along with our standard services, we can also help you take care of important long-term initiatives or one-off projects that fuel business growth, like:

• Office moves – Get everything you need taken care of ahead of time when you’re ready to move to a bigger office. We come in before the big move and run network cables, install phone systems, ensure your server rooms are properly equipped to handle your hardware, and that employee workstations are wired up and ready to go.
• Cabling and wiring – If you need help expanding the network in your current office because business is booming, we can get you set up. Our experts get your office wired to meet your needs.
• Hardware procurement, installation, configuration, and post-deployment testing – Take advantage of our vast network of partnerships to get or design the best tech for your business. We help you get it, install it, and make sure it’s properly set up. Not only that, we also handle the testing after it’s deployed to make sure everything is doing exactly what it should.
• Cloud migration – More and more business is being conducted on the cloud these days. We can help you determine what the best cloud setup for your business is. And, once you’re ready, we can migrate you there. Our cloud experts bring the flexibility and functionality of the cloud to your business.
• Data migration – Data migration is not for the faint of heart. That’s why we guide you through the entire process from beginning to end. We explore the source of the data, define and design the migration, and develop a solution that lets you move your important business data in a way that mitigates risk and maximizes security.
• Server buildout and upgrade – Support your business with a full server buildout to ensure you’re running a system that works for your business. We can plan, design, and execute your builds, as well as make sure your server room is properly ventilated and secure. We can also upgrade your existing servers to handle your changing business needs.