INFOGRAPHIC - What Managed IT Services Can Do for Your SMB

April 24, 2019Manhattan Tech Support

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What Managed IT Services Can Do for Your SMB INFOGRAPHIC

What Managed IT Services Can Do for Your SMB

There’s no better way to make the most of your technology – and relieve stress – than finding a reliable expert to manage your entire IT infrastructure.

There’s been a tidal wave of interest in managed services provider in recent years, especially in help desk support, with 69% of SMBs currently using managed IT services in some capacity. What’s driving this enthusiasm?

MSPs Help You Gain Competitive Advantages

Next-generation technology is at the core of your changing industry and having a trusted technology partner helps you make the most of these changes.

64% of SMBs say that technology is a key component of pursuing their business objectives.[i]
The top reason that small businesses partner with an MSP is to gain the technical expertise that keeps them ahead of those technological changes.[ii]

Discover Greater Reliability and Stability

Did you know that the average employee spends 22 minutes a day dealing with IT issues? That adds up to two weeks a year. [iii]

Even if you have IT staff to handle common IT problems, they’re likely spending around 30% of their time on low-value tasks.[iv]

Stop wasting time and resources! Manhattan Tech Support helps you solve these problems by providing

24/7 Help Desk Support
We’re always available to help your staff solve their IT issues
Proactive Network Management
We’ll keep an eye on your infrastructure so that IT problems are identified and fixed early before they prevent productivity.
NYC-Based Engineering Team
Our engineering staff is right here in New York, which means fast response times and easy access to our experts.

Better Focus on Your Core Competencies

With IT support off your plate, you can concentrate on doing what you love – growing your business.

Did you know that small businesses that outsource grow faster and become more profitable than those that don’t’?[v]

The average company can increase efficiency between 50% and 60% by enlisting the help of a managed service provider. [vi]

Keep Your Business Secure

For SMBs, there’s no way to manage cybersecurity in-house — the complexity is too great, and the costs are too high.

According to Symantec, 43% of cyberattacks now target small and midsized businesses.
Without security monitoring, it takes the average business 206 days to detect a security breach [vii].

Quickly Recover from Disaster

Without the help of an experienced partner to manage critical IT programs, they often stop functioning properly. This can threaten the long-term viability of your business.

60% of businesses that lose their data will shut down within 6 months. [viii]

Only 16% of organizations test their disaster recovery plan once a year, while 26% of them admit to testing only “infrequently.” [ix]

That’s why 72% of businesses that enlist an MSP use them to help with disaster recovery.[x]

Achieve Superior Technology for a Flat Monthly Fee

With strong job growth in the IT industry and rising salaries, assembling a team of top-notch IT experts is not easy — or cheap. MSPs offer a predictable, flat-rate alternative.

C-Level Executives	Security Professionals	Mid-Senior Level Support
$130k-$150k	$110k-$120k	$40k-$60k

On top of your payroll costs, you will also have to consider the costs associated with recruitment, IT certifications, perks, retirement benefits, healthcare, and many other expenses.

The total cost of each IT staffer is 1.25 – 1.4 times higher than their base salary.[xi]

Manhattan Tech Support – NYC’s Trusted Managed Services Provider (MSP)

These are just some of the benefits we offer our clients. Do you want to take control of your IT, worry less, and make your business more efficient? We love connecting with businesses and answering their questions!

Get in touch at 212-299-7673 or

[i] https://www.comptia.org/resources/smb-technology-buying-trends

[ii] https://abdtechnology.com/it-support-news/future-managed-services-msps-fulfill-needs-smbs/

[iii] https://www.prnewswire.com/news-releases/wasted-workday-employees-lose-over-two-weeks-each-year-due-to-it-related-issues-300239058.html#continue-jump

[iv] https://www.computerweekly.com/news/2240174337/Low-level-tasks-eat-up-30-of-IT-departments-time

[v] https://www.pwc.com/gx/en/operations-consulting-services/pdf/outsourcingcomesofage.pdf

[vi] https://www.cisco.com/c/dam/en_us/services/downloads/why-managed-services.pdf#page=3

[vii] https://www.itgovernanceusa.com/blog/how-long-does-it-take-to-detect-a-cyber-attack

[viii] https://clutch.co/cloud/resources/world-backup-day-2017

[ix] https://www.continuum.net/blog/how-often-should-you-test-your-disaster-recovery-plan-chart

[x] https://www.csoonline.com/article/2934493/top-five-reasons-companies-are-avoiding-managed-services.html

[xi] http://web.mit.edu/e-club/hadzima/how-much-does-an-employee-cost.html