MTS is always our go to! They have helped us with so many IT issues and they are so well trained, efficient and always thorough.
We're New York's Premier, Award-Winning Technology Partner Offering Best-In-Class Solutions For A Flat-Monthly Rate
We Go Above and Beyond To Ensure the Stability & Success of Our Clients - In This Crisis, And What Lies Ahead.
With thousands of calls and tickets addressed from the onset of Covid-19’s NYC shutdown, our entire team here at Manhattan Tech Support have led the way in providing white-glove IT support service to our valued client base in NYC and beyond. Our expert techs worked tirelessly – including nights and weekends – to deploy superior, stabilizing remote access solutions in unconventional landscapes to keep business moving – over-delivering once again when our customers needed us most.
What’s more, we did this ALL for NO extra charges or fees outside of our typical monthly, flat-rate support agreements. Not a single dime was billed to our clients for completely moving them to decentralized, work-from-home environments.
This is the MTS way.
So what were we up to when the world’s greatest city was shut down? 3,000+ calls answered. 2,500+ tickets closed. 1,500+ cups of coffee consumed. All while maintaining an astounding 96% customer satisfaction (CSAT) score during an unprecedented time of anxiety, and uncertainty.
How did your IT team stack up?
If you feel like you deserved better during this crisis – contact us today to learn more about why hundreds of clients already trust as as their full-service technology partner.
Key Statistics
450+ client calls answered per day – that’s a 100% increase from our typical, pre-crisis days
96% – our stunning customer satisfaction score during the emergency signaling superior service delivery
Incoming client tickets increased 71% during the crisis and we successfully closed them all
The benefit of having a world-class technology partner
The experts at Manhattan Tech Support will sit down with your executive team, discuss your plans, and offer insights that help you make the right technology decisions. We’re here for you.
The highest-rated and most-loved MSP in NYC
Over 20 years – an experienced leader in the technology services industry trusted by hundreds of businesses in NYC and beyond
Near-Perfect CSAT score highlights our dedication to world-class customer service and expertise
Best-in-class tools and processes to maximize your technology ROI
We love our work. So do our Amazing Clients.
Here's what they're saying
Their service is friendly and prompt. Technicians are helpful, friendly, patient, and are willing to go out of their way to solve problems. I would recommend their services to anyone looking.
I must say that my experience has been nothing but great! From the day to day concerns like forgotten passwords and setting up new equipment to huge projects like wiring a whole office and building a new website, MTS has been excellent!
I want to thank you and your team for helping us get our medical billing system back up and running so quickly. You consistently provide us with top notch service and now you’ve proven that you can do so even in an emergency!
Manhattan Tech Support has gone above and beyond to provide us with quality service, even after normal business hours. We value our relationship with them tremendously and look forward to continuing our partnership.
Manhattan Tech Support has completely transformed our internal IT department. They are a responsive, intelligent partner that provides great strategic, IT leadership as well as reliable day-to-day IT support for every one of our 120+ employees.
MTS responded immediately to my request for service, solved my problem quickly and their technician was pleasant to work with. Overall it was a positive experience!
I've been working with the MTS team for over a year now, and 5 stars are not enough stars for this team of highly skilled IT professionals. No matter the challenge, they resolve with efficiency and courtesy. A great team to do business with!
The level of service and expertise has been refreshing and enabled our company to operate more efficiently. I would highly recommend MTS to anyone looking to improve their IT. MTS has proven to be a great and reliable partner.
Do you want to make the most of your technology? Contact us and our staff will get in touch right away to answer your questions.
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